Effective Date: [12-04-2025]
Contact: support@pharmswift.in | +91 9975849152

At Pharmswift, we understand the urgency of medicine delivery, and our mission is to provide super-fast and reliable service. Our streamlined logistics, in collaboration with trusted local pharmacies, ensures your medicines arrive at your doorstep within 10 to 30 minutes.

This Shipping Policy outlines our delivery process, shipping charges, tracking system, and customer support guidelines.

📌 1. Delivery Timeline

We strive to offer one of the fastest medicine delivery services in India, ensuring prompt and secure deliveries.

a. Express Delivery (10–30 Minutes)

• Orders placed from vendors located within an 8 km radius of the user’s location are delivered within 10 to 30 minutes.
• Delivery speed depends on traffic conditions, weather, and order volume, but we always prioritize quick and efficient dispatch.

b. Extended Delivery Time

• If the vendor is beyond 8 km, the delivery time may be longer.
• Users will receive real-time updates on estimated delivery time.
• In case of delays, our team will promptly notify customers via SMS and in-app alerts.

c. Service Availability

• Our delivery service operates 24/7 in select locations.
• Delivery is available in specific zones to ensure timely fulfillment.
• If delivery is unavailable in your location, you’ll receive a notification at checkout.

💰 2. Shipping Charges

We believe in transparent and fair pricing for deliveries.

a. Free Delivery

• Orders meeting the minimum purchase requirement (as displayed during checkout) qualify for free delivery.

b. Nominal Delivery Fees

• If an order does not meet the minimum value or is in a distant location, a small delivery charge may apply.
• The applicable shipping fee is calculated and shown at checkout before payment.

📍 3. Real-Time Tracking

We provide real-time tracking to ensure you stay updated on your order’s progress.

• 🔄 Track your order from dispatch to doorstep.
• 📍 Get live location updates of your delivery rider.
• 📲 Receive SMS and push notifications for order status updates.
• 🚴 Monitor the estimated time of arrival directly on the Pharmswift app.

🏥 4. Handling & Safety

We adhere to strict handling protocols to ensure medicine safety and quality.

a. Standard Medicine Handling

• All medicines are carefully packed to prevent damage.
• Sensitive items are kept in tamper-proof packaging.

b. Temperature-Sensitive Medicines

• Refrigerated medicines (like insulin, vaccines, etc.) are shipped in insulated packaging to maintain appropriate temperature levels.
• Once shipped, these items cannot be returned unless an incorrect product was delivered.

c. High-Value & Prescription Medicines

• High-value orders may require additional verification.
• Prescription-based medicines will only be delivered upon valid prescription verification.

⏳ 5. Missed Deliveries & Re-Delivery

We strive to deliver orders on time, but in some cases, deliveries may fail due to incomplete addresses, incorrect details, or unavailability of the customer.

a. Failed Delivery Attempts

• If our delivery partner is unable to contact you, a second attempt will be made.
• If the second attempt fails, the order will be canceled and a refund will be issued as per our Refund Policy (if applicable).

b. Re-Scheduling & Re-Delivery

• Customers can request re-delivery, subject to availability.
• Re-delivery may incur additional charges.

c. Address Errors

• If you provided an incorrect address, contact customer support immediately to update the details.
• Address changes may delay delivery by a few minutes or require order cancellation if the vendor is unable to ship to the new address.

📞 Need Help? Contact Pharmswift Support

For any delivery-related concerns, our customer support team is available 24/7.

📧 Email: support@pharmswift.in
📞 Phone: +91 9975849152
🌐 Help Center: Available via the Pharmswift app & website

🔄 Updates to This Policy

Pharmswift reserves the right to modify this Shipping Policy at any time. Any changes will be updated on our website and app. Continued use of our services constitutes acceptance of the revised policy.

📢 Why Choose Pharmswift for Medicine Delivery?

✅ Fastest Delivery – 10 to 30 minutes guaranteed!
✅ 24/7 Availability – Get medicines anytime, anywhere.
✅ Trusted Vendors – We partner with certified pharmacies.
✅ Live Order Tracking – Stay updated in real-time.
✅ Secure & Safe – Tamper-proof packaging for all medicines.

Order now on Pharmswift and experience lightning-fast medicine delivery! 🚀