Effective Date: [12-04-2025]
Contact: support@pharmswift.in | +91 9975849152
Pharmswift Privacy Policy – Protecting Your Data
At Pharmswift (“we,” “our,” or “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal and medical information when you use our online pharmacy platform, mobile app, and related services.
By accessing Pharmswift, you agree to the practices described in this policy.
1. Information We Collect
We gather the following data to ensure safe, efficient, and personalized healthcare services:
a. Personal Identification Information
- Full name
- Contact number
- Email address
- Shipping address
- Gender & age (if applicable)
b. Medical & Health Information
- Uploaded prescriptions
- Past purchase history
- Selected medications
- Consultation chats (if applicable)
c. Location Data
- Real-time geolocation to connect you with nearby pharmacies
- Device GPS or IP-based location
d. Payment Information
- Encrypted UPI, card details, or wallet transactions
- Billing addresses for verification
e. Device & Usage Analytics
- Browser type, OS, device model
- App interactions (pages visited, session duration)
- Cookies, log files, and analytics IDs
2. How We Use Your Information
Your data helps us provide seamless, secure, and efficient healthcare services:
✔ Verify prescriptions and recommend trusted vendors
✔ Match your location with nearby pharmacies for fast delivery
✔ Process orders and manage shipments
✔ Send order updates, delivery alerts, and promotional offers (opt-out available)
✔ Enhance AI-driven recommendations for medications & wellness products
✔ Improve customer support and issue resolution
✔ Analyze platform usage for better user experience
3. Data Sharing & Security
a. Limited Data Sharing
- Prescription & order details shared only with verified pharmacies
- Logistics partners receive only necessary delivery information
- Anonymized analytics shared with tools like Google Analytics
b. Robust Data Protection
- AES-256 encryption & SSL-secured transactions
- Restricted access to authorized personnel only
- Regular security audits & malware scans
c. No Sale of Data
We never sell or rent your personal data to third parties.
4. Your Privacy Rights
You have full control over your data:
🔹 Access – Request a copy of your stored information
🔹 Edit – Update profile, address, or contact details anytime
🔹 Delete – Permanently remove your account & data
🔹 Opt-Out – Unsubscribe from marketing communications
To exercise these rights, email us at support@pharmswift.in.
5. Data Retention Policy
We retain your data:
- While your account is active
- As required by law (e.g., prescription retention rules)
- Until the purpose of collection is fulfilled
Expired data is securely deleted or anonymized.
6. Children’s Privacy
Our services are for users aged 18+. We do not knowingly collect minors’ data. If a child has shared information, contact us immediately.
7. Policy Updates
We may update this policy to reflect legal changes or service improvements. Significant updates will be notified via email or in-app alerts. Continued use means acceptance of revised terms.
8. Contact Us
For privacy concerns or questions:
📧 Email: support@pharmswift.in
📞 Phone: +91 9975849152
🌐 Helpdesk: Via Pharmswift app or website